On Listening, Part 1 -- Slow to Speak: How Listening Enhances Relationship
To be heard, to be listened to
to not have to
repeat oneself,
to have
another’s attention—to the fullest;
to be heard, and
yes, hopefully, even understood,
to be
questioned—in the most positively engaging way,
to be known, but
not from their perspective, but from your own.
to be friends,
despite disagreement;
to not have to
debate your way through a conversation,
to not have
jokes ruin a pin-drop moment,
to not have a
solemn face ruin an attempt at laughter
to experience
reciprocation—like looking in a mirror!
to express evil
within, without him leaning back,
to let light
into darkness, without her checking out emotionally,
to be
transparent and yet not afraid,
to be known to
the inner depths,
to walk and talk
with no eggshells beneath your feet,
to not have to
censor, or auto-correct
to not speak as
though before the courts
to have advice
as an option, rather than a requirement
to confide
without consequence
to entrust
sacred stories without later embarrassment
to get your
point across
to not be cut
off in mid-sentence
to be heard, to
be listened to, to be understood.
When
I wrote that poem, I wrote it for me, but since then I have discovered that its
words have pierced many hearts. It
paints the picture of a potential future, a vision of something beautiful. To be understood is so important, yet, with
all this noise, all this chatter, it is not happening very much. What I also think resonates with people is the
phrase, “You’re not listening to me!”
Sometimes it is communicated as explicit as that. Other times the person left misunderstood
walks away with bitter heartache and a cold shoulder. Whatever the outward response, the internal
experience extends across gender, age and cultural lines. Communication is listed as one of the highest
causes of divorce. I mention marriage
not to target married persons, but to reveal the impact that bad communication
has on relationships—even relationships that are supposed to be as open,
committed and supportive as marriage. Yet…
we all see how communication fails even in the most ‘compatible’ of marriages,
so where is the breakdown?
The Communication Breakdown
Communication
101, which is taught in colleges, should really be called Speech (and sometimes
is). We learn the history, the mechanics
and even get to practice public speaking.
Yet, speech (or one-way communication) is only one form under the larger
umbrella of communication studies.
Learning speech provides crucial gains to any politician, business
presenter or slam poet. Yet the rest of
us spend most of our time in the world of two-way communication—as in,
conversation. This is where
Communication 101 helps only half-way. TED
Speaker Julian Treasure puts it this way: “The art of conversation is being
replaced by personal broadcasting.”
Where is the breakdown? It’s us. It’s our over-emphasis on being understood
rather than seeking to understand. That,
my friends, is the communication breakdown.
What’s the Difference?
There
are many reasons for misunderstanding to occur.
New Song Church cites one such issue when they were trying to bring two
races together under one roof. During meetings
at night, one Pastor quickly noticed that the attendance was predominantly
white congregants while the black members were not attending. Since the church was fairly even in its
black-to-white demographic, the church’s pastor wondered why there was not
representation from the black community.
This could have led to an assumption about the community involvement,
but the Pastor refused to come to any such conclusion without further
research. Upon asking members of the
community, the answer was simply that the black members of that community ate
dinner much later, which kept them at home with their families. The church quickly adjusted their meeting
time to address their cultural insensitivity.
What could have happened if the Pastor assumed the white way of doing
dinner to be the right way?
Facebook
has an image floating around with the phrase, “I have nothing to wear”
splitting the top of the image from the bottom.
On the top, the pink stick figure woman is about to go shopping, while
on the bottom, the blue stick figure man is about to do laundry. This is not only an example of gender
difference (generally), but of semantic differences. Words are so tricky. In the course of my study at Moody, I have
learned to look for the meaning behind the words rather than locking people
into its dictionary definition.
Why? Because it is the person who
speaks who owns the meaning of the message.
We
have talked about cultural, gender and semantic differences. Lastly, I want to talk about experience
differences. Daniel Goleman, when
speaking at Google, notes that our initial emotional experiences are highly
affected by our primary relationships and our primary events. I see this in premarital counseling when the
counselor asks the man and the woman to note their parents’ ways of doing
things: doing chores, engaging in sex, handling money, communicating, dealing
with conflict etc. If this inventory is
not done and shared, then both parties enter into a union with expectations
that are likely to be broken. Why? —Because
they have been brought up in an environment that either explicitly or implicitly
taught them certain values.
If
that’s not enough, here is an example of experience. I research, read, write, memorize and engage
via media on my computer. In other
words, I use my computer a lot. On occasion, out of laziness, I do not pack up
my computer or lock the office when leaving momentarily. Potentially a guest at the hotel I work at
could freely walk by my computer and walk off with it. Despite the numerous cameras, the locked
doors and the loud, detectable sounds of a person approaching, I almost freak
out every time I get back to the office.
To the onlooker, this would seem like paranoia. One might inquire, “What kind of man compulsively
checks the location of his computer?”
Well… me. You see, on Feb 28th,
I was a called as a witness in court. Present
were five police officers, visible cameras and a judge who was in the process
of giving verdicts regarding theft.
After giving a brief statement, I went back to my seat, grabbed my bag
and left the court room. Yet… I thought, “That’s odd, my bag feels a lot lighter.” Despite the security in the room, my computer
was stolen out from under me—literally.
My computer had tax information, important school documents and loads of
personal goodies. Gone, all gone! I do not explain this story to receive
sympathy. I share this to reveal the
story behind the compulsion, behind the constant computer checking. So, you be the judge: is that unjustified
paranoia or is concern based on experience?
So
what do we do about these differences? Getting
to know the person and where he or she is coming from is the first step. Stephen R. Covey answered this concern years
ago. In his acclaimed book, “7 Habits of
Highly Effective People,” he tilts our ego-centric world on its axis. Covey says, “Understand then be
Understood.” To be certain, listening to
another’s point of view and story does not mean you are giving up your own
right to be heard. Yet without getting
to know someone, we will not be able to be sensitive to each individual’s
experience, gender, culture and communication differences.
Why Learning to Listen is Important (to
me)
It
is ironic that I have failed so much. I
grew up in need of listening but often was not heard. This led to isolating myself through
videogames and a great deal of depression.
One might think that my pain would develop me into a great
listener. In some ways it has. However, I still have those times where my
moments of childhood resonate with me today.
The phrase “you’re not listening to me,” is an ever-repeating voice in
my head. It leads me to insist on being
understood. It does not lead me to understand
first.
I
have lost friends. I have lost romantic
relationships. I come at this now as a
learner and as a failure. I have been
the antithesis at times of Covey by forcing others to hear me out before
hearing them. And it has come at a
cost. Even recently I have let my
assumptions get in the way of hearing out a dear friend. Why is listening so important? —Because
without it, trust diminishes. And
without trust, relationships cannot continue.
I
suspect that I am not alone. We all know
those moments were a word escapes our mouth that we cannot take back. Perhaps the moment of realization for some is
immediate while others have to “cool their jets” before they can see their
blunder. I’ve done both. The Book of James in the Bible says that we
should be, “. . . quick to hear, slow to speak and slow to anger; for the anger of
man does not produce the righteousness of God.” (James 1:19-20) What
about you? Do you send emails that you
wish you could take back? Do words
escape your mouth out of anger? If so,
please continue in a few days for Part 2 of this article on listening, “Ears to
Hear: The Heart and Hands of Listening.”
©
Colin Barrett, 2014
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